Complaints process

It is really important to us that you are pleased with your purchase and the service you have received. If there is something you are not happy with, we would like the opportunity to put this right for you.

We will always respond within 24 working hours of any complaint. Alternatively you can visit a branch and ask to speak to a manager.

Where we are unable to resolve your complaint using the business complaints procedure, as a Which? Trusted Trader the business uses Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that the business cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 456 6031.

Our code of practice for complaints

We hope that you’re pleased with any purchase you’ve made or service you’ve received from The Garage Door Company, and that you’ll never have reason to complain – but if there’s something you’re not happy with, we’d like you to hear from you so that we can try to put matters right.

Complaint handling and dispute resolution process

In the first instance, if you’re in one of our showrooms, do ask to speak to a manager, or call or email the showroom as soon as possible. If you’re still not happy with our response, please contact us using one of these options. If you call us, we’ll try to sort out your complaint while you’re on the phone. If this isn’t possible, the advisor will agree a course of action with you.

Telephone

Please call our customer care line on 0800 559 37 51

Email us

Please include your order reference number [email protected]

By post

125 Matilda Street,
Sheffield,
South Yorkshire,
S1 4QG

Alternatively please fill in the contact form on our Contact us page.