Customer Care

The Garage Door Company

Customer Centre

Here at The Garage Door Company we listen to any feedback we receive from our customers. We do everything we can to ensure our customers receive the highest standard of service.

We welcome your feedback and would love to hear from you if you’ve been particularly impressed with a particular part of our service. Similarly if you have had any problems or feel you have received inadequate service please let us know.

Installation of Garage Door

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Extensive training

Our staff receive extensive training in all aspects of customer care, from our friendly showroom staff to our fully trained installation teams.

Product guarantees

Please ask about our guarantees. We offer varying guarantees, all designed to give you peace of mind.

Complaint procedure

We will always respond within 24 working hours of any complaint. Alternatively you can visit a branch and ask to speak to a manager.

Where we are unable to resolve your complaint using the business complaints procedure, as a Which? Trusted Trader the business uses Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that the business cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 456 6031

Customer service charter

All showrooms adhere to one customer service charter. We are passionate about garage doors and we are also passionate about offering the very best service possible. Each Garage Door Company branch follows the same customer charter. Here’s what you can expect from our service.

Why not download our customer charter to learn more.

Largest UK Retailer

As we are the largest retailer of garage doors in the UK, we are guaranteed to stock your exact requirements, whether it being size, style or colour.

1 Year Guarantee

When your garage door purchase is complete you will receive a 1 year guarantee, valid from the date of installation.

Dedicated Installation Team

We don’t employ third parties, we have our very own installation team.

Affordable Rates for All 

We pride ourselves on offering attractive and reasonable prices for all clients