The Garage Door Company
Customer Centre
Here at The Garage Door Company we listen to any feedback we receive from our customers. We do everything we can to ensure our customers receive the highest standard of service.
We welcome your feedback and would love to hear from you if you’ve been particularly impressed with a particular part of our service. Similarly if you have had any problems or feel you have received inadequate service please let us know.
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We are proud of our service
Here’s a little about our service and company procedures:
Extensive training
Our staff receive extensive training in all aspects of customer care, from our friendly showroom staff to our fully trained installation teams.
Product guarantees
Please ask about our guarantees. We offer varying guarantees, all designed to give you peace of mind.
Complaint procedure
We will always respond within 24 working hours of any complaint. Alternatively you can visit a branch and ask to speak to a manager.
Where we are unable to resolve your complaint using the business complaints procedure, as a Which? Trusted Trader the business uses Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that the business cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 456 6031
Customer service charter
All showrooms adhere to one customer service charter. We are passionate about garage doors and we are also passionate about offering the very best service possible. Each Garage Door Company branch follows the same customer charter. Here’s what you can expect from our service.
Why Come to The Garage Door Company?
Here at The Garage Door Company, we have years of experience in supplying high quality garage doors. In this time, we have built up a wealth of knowledge, which has enabled us to further improve and expand upon our products. Now, if you require any type of garage door for your property, we are the only team you need to call.
All our doors are made under approved processes for your peace of mind
Largest UK Retailer
As we are the largest retailer of garage doors in the UK, we are guaranteed to stock your exact requirements, whether it being size, style or colour.
1 Year Guarantee
When your garage door purchase is complete you will receive a 1 year guarantee, valid from the date of installation.
Dedicated Installation Team
We don’t employ third parties, we have our very own installation team.
Affordable Rates for All
We pride ourselves on offering attractive and reasonable prices for all clients
